Solution Support

Wave provide Solution Support for users of SunSystems software.

This is provided as part of a complete service, using expert consultants to incorporate clients’ system maintenance and consulting needs.

Wave consultants have many years experience of the products. Support calls are always dealt with by a well qualified expert who has worked with the products on many sites.

Each client is allocated a nominated consultant who is responsible for becoming familiar with that client’s implementation. The nominated consultant is also the primary resource for the delivery of any on-site work.

Wave operates an innovative, on-line Service Desk. Clients can log calls, track progress and add comments via a web browser. This service is available via phone and email if this is preferred.

Key Features of the SunSystems Solution Support:

  • Support for the configuration and implementation, not just the software.
  • Advice on SunSystems functionality.
  • Advice on systems administration matters.
  • Diagnosing functionality, configuration and data issues and advising on how they can be resolved.
  • Diagnosing issues with the supporting infrastructure and advising on how they can be resolved.
  • Carrying out minor resolutions using a remote link.
  • Supplying free-of-charge upgrades, service packs and patches.
  • On-line Service Desk, available 24/7, on which calls can be logged and tracked.
  • Telephone support service.
  • Maintenance of support logs.
  • Monthly reports on support logs.

Supported Products:

  • SunSystems v.4
  • SunSystems v.5
  • Vision v.5
  • Vision v.6
  • Actuate
  • Collect