Support & Services - Wave Consulting

Support & Services

Infor Channel Partner   Sunsystems Professional Advantage  Version One          

 Our Support Services:

Wave provide Solution Support as part of a complete service, using expert consultants to incorporate clients’ system maintenance and consulting needs.

Wave operates an innovative, on-line Service Desk. Clients can log calls, track progress and add comments via a web browser. This service is available via phone and email if this is preferred. Support is frequently delivered through Remote sessions. Clients receiving remote support are encouraged to participate in a Survey after each session – this has scored Positive on 99.5% of all sessions delivered since the survey started in September 2012.

Our Consultants:

Our consultants have many years experience of the products. Support calls are always dealt with by a highly qualified expert who has worked with the products on many sites. Each client is allocated a nominated consultant who is responsible for becoming familiar with that client’s implementation. The nominated consultant is also the primary resource for the delivery of any on-site work.

Key Features of the Solution Support:

  • Support for the configuration and implementation, not just the software
  • Advice on SunSystems functionality
  • Advice on systems administration matters
  • Diagnosing functionality, configuration and data issues and advising on how they can be resolved
  • Diagnosing issues with the supporting infrastructure and advising on how they can be resolved
  • Carrying out minor resolutions using a remote link
  • Supplying free-of-charge upgrades, service packs and patches
  • On-line Service Desk, available 24/7, on which calls can be logged and tracked
  • Telephone support service
  • Maintenance of support logs
  • Monthly reports on support logs

Supported Products:

  • SunSystems v.4
  • SunSystems v.5
  • SunSystems v.6/10/Enterprise
  • Vision v.5
  • Vision v.6
  • Query & Analysis (Vision v.10)
  • Actuate
  • Professional Advantage suite
  • iPOS
  • and more…

 

Please Contact us for further information.

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