Supporting you with our Knowledge and Experience

Wave Consulting takes a very different approach to the majority of SunSystems and NetSuite partners as we only use experienced consultants on the helpdesk. Our consultants have over 25 years of experience, all of whom are fully accredited and experienced in their specialist products. They also have the expert knowledge of the technical director ensuring that any system issues are resolved quickly and efficiently.

Level of Service

It is this highest level of service that hallmarks our business, at Wave we believe that our helpdesk is a mandate to deliver real customer service. We do not have a ‘call centre mentality but assist individual people to help them carry out their tasks efficiently.

  • Business scoping & analysis and system design
  • Installation and infrastructure optimisation
  • Implementation documentation
  • Software configuration
  • End-user training
  • Go live support
  • Troubleshooting

  • Application and technical audits
  • Integration services
  • Customisation
  • Coding re-structure and data transformation
  • Project management
  • Helpdesk
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