Knowledge and Experience

Waves’ established Support function takes a very different approach to the majority of SunSystems support providers, we only use experienced consultants on the support desk. Each of our consultants have between 5 and 20 years experience, all of whom are fully accredited and experienced in their specialist product. They also have the expert knowledge of the technical director ensuring that any system issues are resolved quickly and efficiently.

Level of Service

It is this highest level of service that hallmarks our business, at Wave we believe that our helpdesk is a mandate to deliver real customer service. We do not have a ‘call-centre’ mentality but support individual people to help them carry out their tasks efficiently.

  • Business scoping & analysis and system design
  • Installation and infrastructure optimisation
  • Implementation documentation
  • Software configuration
  • End-user training
  • Go live support
  • Troubleshooting
  • Application and technical audits
  • Integration services
  • Customisation
  • Coding re-structure and data transformation
  • Project management
  • Helpdesk support

Wave design and deliver systems to meet specific (and often complex) business requirements, whilst avoiding overly complicated configuration.