Support

Support function

Wave’s established support function takes a different approach to the majority of SunSystems support companies; we only use experienced consultants on the support desk. Each of our consultants has between 5 and 20+ years’ experience, all of whom are fully trained and experienced in the software applications. They also have the backing of product managers ensuring that any system issues are resolved quickly and efficiently.

Level of Service

It is this highest level of service that is the hallmark of Wave Consulting Ltd.  We believe that our helpdesk is a mandate to deliver real customer service – we do not have a ‘Call Centre’ mentality, but support individual people to help them to carry out their own role function.

Increasing efficiency

We fully appreciate that our support function is all about speedy, efficient resolutions to technical and business related issues – thereby increasing efficiency for your business and ensuring the smooth running of your operation.

Full Solution Support

Wave differentiates by going the extra mile to provide Full Solution Support – a comprehensive service to match your individual requirements and circumstances.

Contacting Support:

You can speak to one of the support consultants between 9.00am and 6.00pm GMT Monday to Friday excluding UK Public Holidays.  You can also report support calls 24 hours a day via email or online.

You can contact our helpdesk in any of the following ways:

Telephone: +44 (0)20 7043 9357
Fax: +44 (0)20 8616 0144
Email: helpdesk@waveconsulting.co.uk
Web: waveconsulting.co.uk/support-desk
Wave can work with you to develop an enhanced service level agreement designed to meet your requirements.

These requirements may include:

• On-Site Support: We can provide your company with a support consultant on-site, also see Consulting Services;
• Outside of Office Hours Support: This can be on a permanent basis or during critical periods;
• Disaster Recovery: Either through hosting data in our ‘Wave Business Vault’ or providing advice and assistance in the creation of a disaster recovery environment.

Please Contact us for further information.